Shipping
At Sawnee Built, we understand that our customers have unique needs when it comes to receiving their orders. That's why we offer both domestic shipping and local pickup options to provide flexibility and convenience.
For customers who prefer the convenience of having their orders delivered straight to their doorstep, our domestic shipping service is the ideal solution. We partner with reliable shipping carriers to ensure that your package arrives safely and on time. Whether you're located near our headquarters in Sawnee or anywhere else in the country, we've got you covered.
Our domestic shipping process is straightforward and hassle-free. Once you place an order, our dedicated team carefully packages your items to ensure they are secure during transit. We then provide you with a tracking number, allowing you to monitor the progress of your shipment from the moment it leaves our facility until it reaches your doorstep. Should you have any questions or concerns along the way, our customer support team is always ready to assist you.
We understand that some customers prefer a more hands-on approach, which is why we also offer a local pickup option. If you reside in or around the Sawnee area, you can choose to collect your order directly from our store. Local pickup provides you with the convenience of setting your own schedule and eliminates the need to wait for shipping or deal with potential delivery delays. Our friendly staff will be delighted to assist you when you arrive and ensure that your order is ready for pickup.
To select local pickup, simply choose the option during the checkout process on our website. We will notify you via email or phone when your order is ready for collection, along with instructions on how to find our store.
Both our domestic shipping and local pickup services are designed to cater to your specific needs and offer a seamless and reliable experience. Whether you choose to have your order delivered to your doorstep or prefer the convenience of local pickup, rest assured that at Sawnee Built, we are committed to making your shopping experience as easy and efficient as possible.
Returns
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
1. The product must be in its original packaging and in the same condition as when it was received.
2. The return must be requested within 30 days from the date of purchase.
3. Proof of purchase, such as a receipt or order number, must be provided.
Types of Returns
We offer two types of returns: refund and exchange.
Refund
If the product qualifies for a refund, you will be reimbursed the full purchase price, excluding any shipping charges. Refunds will be issued using the original payment method used during the purchase.
Exchange
If you prefer to exchange the product for another, we will gladly accommodate your request. The new item must be of equal or lesser value than the original purchase. Any price difference will be refunded or charged accordingly.
Return Process
To initiate a return or exchange, please follow these steps:
1. Contact our customer support team either by phone or email. Provide your order number, the reason for the return, and whether you would like a refund or exchange. Our team will guide you through the process and provide you with a Return Merchandise Authorization (RMA) number.
2. Package the product securely and include all original accessories, manuals, and other items that came with the product. Make sure to label the package with the provided RMA number.
3. Ship the package back to our designated return address. We recommend using a trackable shipping method to ensure the item arrives safely.
4. Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria. If everything is in order, we will process your refund or ship the exchange item. You will be notified via email once the process is completed.
Exceptions and Conditions
Please note that the following exceptions and conditions apply to our return policy:
Customized or personalized products are not eligible for returns unless they arrive damaged or defective.
Products that have been misused, damaged, or altered by the customer will not be eligible for a refund or exchange.
If the product was purchased from an authorized Sawnee Built retailer, the return must be processed through that specific retailer as per their return policy.
For health and safety reasons, certain products like personal care items or intimate apparel cannot be returned.
Final Thoughts
At Sawnee Built, we value your satisfaction and strive to provide you with high-quality products. Our return policy is designed to make the return or exchange process as smooth as possible. If you have any questions or concerns, please don't hesitate to reach out to our dedicated customer support team. We are here to assist you every step of the way.